Returns & Shipping Policy

Return Policy

We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.

We want you to feel like every item is the perfect match for your salon. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

Clearance items
Gift cards
Personalized items
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, please fill out the form on 'contact us' page.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. 

Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:

Large Item Return Policy
Items include: pedicure chair, manicure table, and any item listed on salon furniture.

You can return a large item within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the product.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

Refund Policy 
Full or partial refund can be returned as store credit or cash back to your bank card once we received and inspected the product. Please allow 3 to 5 business days before the fund to show up on your bank statement.

For any further questions, please email us at support@spazone.us. We will answer you promptly.

Last Updated: Jun 2021

Shipping Small Items

General Information
In most cases, deliveries will be made by UPS or FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request, and tracking number.

Shipping Methods
All available shipping options will be listed in cart, but here’s a breakdown of when you can expect your package.

Time frames that include filling the order and delivery:

One-Day Shipping: Within one business day.
Two-Day Shipping: Within two business days.
Time frames that do not include filling the order, only the time you can expect it to take once it’s shipped from the supplier’s warehouse:

Express Shipping: Within one business day.
Expedited Shipping: Within two business days.
Ground Shipping: Within one to seven business days.
Economy Shipping: Within three to eight business days.
Orders placed outside of business hours will be shipped the next day. Deliveries are not typically made on Saturdays or Sundays.
Customer Data Protection and Privacy
Our customers are at the heart of everything we do at SpaZone. This is why we incorporate data protection practices into our business processes to ensure we continue to deliver the best services to our customers.

General Policies: We collect and process customer information when you visit our sites and place orders as part of our standard business process. We treat your personal information with the highest level of care and attention. We train employees on how to protect information, and regularly review how we collect and process that information to provide the best service while maintaining privacy and protection for our customers.
Privacy Policy and Rights: We maintain and utilize a privacy notice/policy to provide transparency in our processing activities and convey the relevant information to our customers and website visitors. You can find more information on our privacy practices as well as further details regarding our processing activities.
Report a Security Issue
If you believe you have discovered a security or privacy vulnerability on a SpaZone website, please report it to us at support@spazone.us.

We welcome reports from everyone, including security researchers, developers, and customers. Please include any relevant emails, screen shots, crash logs, and/or system diagnosis reports in your message.

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